Frequently Asked Questions
Welcome to our FAQ page, where we address some common questions and provide answers to help you better understand SATPACK PRO™. If you have any further inquiries, please feel free to reach out to our support team.
SATPACK PRO™ is a durable and portable case designed to transport and protect your Starlink hardware, ensuring its safety and longevity.
The dimensions of the SATPACK PRO™ case are (exterior): 24.0 x 16.0 x 10.1″ (60 x 40 x 25cm)
Yes, the SATPACK PRO™ case is designed to be weather resistant, ensuring the protection of your Starlink hardware even in challenging weather conditions.
The SATPACK PRO™ case is designed to be compatible with the 2nd generation rectangular Starlink dish and equipment, providing a secure and convenient storage solution.
While the SATPACK PRO™ case is primarily designed for Starlink hardware, it can also be used to transport and protect other valuable equipment that fits within its dimensions.
The SATPACK PRO™ case is suitable for both carry-on and checked luggage, providing flexibility and convenience for your travel needs.
Yes, SATPACK PRO™ comes with a 2 year manufacturer’s warranty to ensure your satisfaction and peace of mind.
The SATPACK PRO™ case can be cleaned with mild soap and water. Please refer to the product manual for detailed cleaning instructions.
Yes, SATPACK PRO™ can be shipped internationally. Please check our shipping policies for more information on specific countries and regions.
Yes, once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
Delivery times may vary depending on your location. Please refer to our shipping policies for estimated delivery times.
We accept major credit cards, PayPal, and other secure payment methods. Please refer to our payment options during the checkout process.
Yes, we offer bulk discounts for large orders. Please contact our sales team for more information and a personalized quote.
We have a return and exchange policy in place. Please refer to our Terms and Conditions for detailed information on returns and exchanges.
You can reach our customer support team by [provide contact details: phone, email, or contact form].
Yes, we provide technical support to assist you with any questions or issues related to SATPACK PRO™. Please reach out to our support team for assistance.
Yes, we can arrange a demo or product presentation for interested customers. Please contact our sales team to schedule a session.
Currently, SATPACK PRO™ is only available for purchase directly from our website. This allows us to maintain quality control and offer the best customer experience.
The SATPACK PRO™ case is primarily designed for Starlink hardware. However, it may also be compatible with other satellite internet equipment, depending on their size and specifications. We recommend reaching out to our support team for specific compatibility inquiries.
While the SATPACK PRO™ case is optimized for satellite internet equipment, its rugged construction and protective features make it suitable for other outdoor activities where equipment protection is essential, such as camping, hiking, or photography.
The SATPACK PRO™ case is designed to be low-maintenance. Regular cleaning and inspection of the case and foam inserts are recommended to ensure optimal performance and longevity.
Yes, the SATPACK PRO™ case meets the requirements for air travel. However, it is always advisable to check with the specific airline for any additional guidelines or restrictions.